It's a community-based app for dog parents that rewards pups & their humans for loving & supporting healthybud. By taking part in exciting, creative missions and staying active as a community member, you can receive cash rewards, free product, access to unreleased products, exclusive events and much more!

Anyone in North America over the age of 18 who has a dog that loves our products! Community members must also have active social media accounts to be able to participate in most of the missions.

Brandbassador is the platform we partnered with to host this awesome rewards program! It's a separate app that needs to be downloaded to access our rewards program.

Before you start completing missions and earning rewards you need to get set up. Please follow these steps:

1. Enter your details in the settings page and pick the perfect profile picture of your pup!

2. Enter your dog's birthday so we can spoil them on their birthday!Link at least one of your social media accounts (but the more the merrier, and the more missions you'll be able to complete!)

3. Check out the 'missions' tab and start the fun!

To withdraw cash, click on your earnings on your “Profile”. 

Enter the amount you would like to withdraw, click “OK” and then “Withdraw Cash”. Here you have the possibility to deposit the selected cash amount into your bank account through our third-party payment processor, Payoneer. 

💡Please note there is a daily withdrawal limit of $50-$100

You will first need set up your direct debit account through Payoneer to transfer cash into your bank account. 

We use a third party transaction service called Payoneer to transfer cash into your bank account. This is similar to Paypal, so you will need to set up your direct debit account before withdrawing cash. Here are the steps to do so:

1. Click into your settings and scroll down to "Cash Withdraw".

2. Enter your details and select "Continue to bank account details".

3. You will then be redirected to Payoneer to enter your card details and set up your account. 

💡Please note, it can take 2-3 weeks for Payoneer to process your account. You will receive a notification once approved, then you can begin withdrawing cash.

*If you need to change your bank details to set a different card up via Brandbassador, please contact directly Payoneer's Customer Care team via phone at +1 850 251-2521 within the US or +1 646 658-3695 outside the US, or via https://payoneer.custhelp.com/app/Contact_us/ 

Go to Missions and apply for missions marked with “FREEBIE” to receive a free product.

Some missions will require you to own a product to complete them. In this case, the product will be sent out to you first and you will have a certain number of days after receiving the product to complete the mission.

You can also complete “GIFT CARD” missions to earn Gift Cards to use in our online store. Cash can also be earned through sales commission generated by promoting your Discount Codes and Tracking Links. 

Please note that you will need to update your address and shipping details in “Settings” to receive products. Products will be sent to the address you provide unless you are given further instructions to order the free product independently. We may also provide a code to use in our web shop at checkout that will allow you to order the product free of charge. 

By doing stuff! By completing your account, generating sales and completing points missions. 

When you link your social media accounts in your profile page, you will earn points!

There are also some Missions that reward with points that are labelled with “POINTS”. Once you have completed the mission and the brand has approved your submission, the points will be transferred into your account. 

When you generate sales, you will earn cash commission on the revenue you generate and you will also receive points! For every $1 your discount code generates in sales, you will be rewarded in 2 points.

Levelling up will give you more perks such as higher commission rates, more missions and cash withdrawals straight to your bank account. 

To level up you must earn points and generate sales through your Discount Codes or Tracking Links.

Each level has a different number of sales and points to reach to level up to the next stage. You can check out your progress bar in the profile page. There are four levels:

• Bronze - This is the level you will start on. The more Sales you make, and points you collect, the faster you'll level up & start earning commission!

• Silver - To get to Silver you need to have generated 5 sales and have 1000 points.Gold - To get to Gold you need to have generated 20 sales and have 5000 points.

• Diamond - To get to Diamond you need to have generated 50 sales and 10 000 points.

If you're struggling to generate sales and level up, we also offer a fast-track Gold service. Chat to us in the message centre through the app to see if you qualify. 

It can take up to 48hrs for your submission to be reviewed and approved. If you still haven't heard back from us, please reach out to kate@healthybud.co to get it sorted.

This will be super quick and shouldn't take longer than 2 working days. Once you have submitted for your mission, it will show as "pending".

After 2-3 working days, we will either approve or reject your submission. Once approved, you will receive your reward instantly. 

If your submission is rejected, don't worry - you can always submit again! You will receive a reason for your mission being rejected which you can view by clicking "Why was it rejected?" in the mission page.

*If you're waiting longer than 2-3 days, please do not delete your posts. Send us a message through the message centre and we will look into why there may be a delay.

Our rewards program allows you to generate your own coupon codes to share with your community. But, these coupon codes are intended for limited time use only (1 week tops).

You can customize your code name and create multiple codes throughout the year - we encourage you to create themed codes to give your following a reason to use them, with some time pressure too!

Examples: "It's my dog's birthday week, use code BDAYWEEK to get X% off any healthybud purchase this week only!"

The standard discount offer is 10%, but if you'd like to offer a higher discount for a special reason, reach out to kate@healthybud.co.